Help Topics / Return and Shipment Process / Product Return

I want to return my product, what are the Return Conditions, which products can I return?

1. You can return the product you purchased within 14 days from the day you received it from the cargo company, by submitting a request, subject to the conditions below. Within this scope, you will not pay any "shipping fee" for the products you return.
2. Any promotional or campaign products given as a gift with the product you are returning must be returned at the same time.

The conditions covered under the return policy are as follows;

• Returns must absolutely be made together with the original box/packaging and the invoice.
• All standard accessories must be sent undamaged and complete, together with their original packaging.
• Promotional or campaign products given as a gift must also be sent together with their original packaging.
• For phones, cameras, portable and imaging electronic devices, etc.; the protective film on the product screen must not have been removed. There must be no scratches, damage, impact, liquid contact, etc. on the screen or elsewhere on the device.
• Products prepared according to the consumer's special requests or explicitly for their personal needs, which by their nature are not suitable for return, which are at risk of rapid spoilage, or whose expiration date may pass, cannot be returned.
• All types of Cosmetic Products and Personal Care Products, all types of software, all types of processor (CPU) programs, DVDs, VCDs, CDs and cassettes, computer and stationery consumables (toner, cartridge, ribbon, etc.) may only be returned provided their packaging has not been opened.
• Hygienic products (such as underwear), supermarket products (such as food products), and periodicals such as newspapers and magazines cannot be returned.
• Products whose price is determined on the stock exchange or other organized markets (such as the gold category) cannot be returned.

• Please submit a return request via the link below before sending the product for the return process.
• Any promotional or campaign products given as a gift with the product you are returning must be returned at the same time.
• Return transactions for orders invoiced to corporate entities cannot be completed unless a return invoice is issued.

By clicking the Order Tracking link;

• Go to the order tracking page. Click the "Return and Shipment" button located on the right side of the order page.
• Select the product you want to process and fill out the "I Don't Want to Keep the Product" form under the Return and other transactions selection. Check the box confirming "I have read and accept the Return and Shipment Terms" at the bottom right of the page and click the "Continue" button.
• In the new window that opens, follow the steps specified for the product you want to return.
• Once you click the Save and Finish button, your request will be created. Use the Yurtiçi Kargo tracking code displayed on the screen to send the product to us by the specified date.

• Once your product has been received by us, its packaging, accessories, and invoice(*) will be checked.
• If the return is approved; the "product price" will be refunded to you within 2 business days, in accordance with your preference stated in the return request.
• If your return does not comply with the return conditions; the relevant product will be sent back to your address.

(*) If the invoice for the product you are returning is a corporate invoice, you must send it together with the return invoice issued by the company when making the return. The return invoice must be issued without including the shipping fee (as unit product price + VAT).

• Once the return of the product(s) you sent has been approved by us, the "product price" will be refunded to you within 2 business days.
• Once the Product Price Refund process is completed, an information message will be sent to your registered email and mobile phone number.
• If your payment method is "Credit Card" and your preference is "Refund"; your payment will be made immediately online to your credit card.
• The time it takes for the payment to reflect in your account may vary depending on the processing times of the banks.
• If your payment method is "Bank Transfer/EFT" and your preference is "Refund"; your money will be refunded to the IBAN account you have indicated.
• If your preference is a "discount coupon", you can view it on the my coupons page.